Back to business


  Posted by: Dental Design      27th May 2020

To say that 2020 hasn’t been the year we all thought it would be, is an understatement. Family and friends have been separated, businesses disrupted and daily life as we know it changed substantially.

However, there is light at the end of the tunnel. As we look forward to the relaxing and lifting of restrictions that have been placed on the UK, we can start to prepare for the gradual return to ‘normal’. What exactly that looks like we are yet to find out, but there are still plenty of things you can to do to prepare for getting back to business.

Get all the checks out the way

It is easy to lose track of when things like software licences, insurance policies, indemnities, equipment maintenance packages and the like run out. Why not take this time to go through the paperwork and make a note of when all your contracts conclude? It might not be the most interesting of jobs, but once it’s done for the year you don’t have to worry about it again for a while. In a similar vein, it can help to review all the data in your practice management software. Identifying open treatment plans, as well as patients who haven’t returned to the practice in 12 months can help you to better target your future marketing activities when the time comes.

Get your CPD up-to-date

Part of these checks should include a review of your CPD and training to date. In light of the downtime many of us have had and may continue to have a for a little longer, this is an opportunity to update and tweak your Personal Development Plan (PDP) according to your new situation. This might mean changing dates for any training courses you had planned to attend that were postponed, or looking to add new learning opportunities that you feel would be more beneficial for you now and in the immediate future.


With various online platforms at our disposal, it has been possible to keep in contact with patients and colleagues even throughout social distancing. As we look towards getting back to business, these channels can be used to re-engage with patients and to inform them of what services might become available at what times. Practices can start getting their diaries booked up to ensure that patients receive the routine care or dental treatment that they may now be overdue. This also helps to make sure that more professionals can come back to work in the practice as soon as possible.

Of course, for this to happen effectively, it is just as important to communicate with the professional team. They need to be kept up-to-date with progress at the practice and it can help for colleagues to stay in contact so they can share experiences and support each other. In addition, virtual huddles or group meetings can provide individuals with an opportunity to ask any questions or air any concerns they may have about returning to work. Further still, don’t forget to get back in touch with your referring practices to let them know what treatments you can offer and how you can work together as business gets up and running.

Re-connect with industry

Collaboration with industry representatives will also aid your return to work. Many of your regular product and service suppliers will be able to provide additional support, so it’s worth contacting your local rep to see what they can do. For example, they may be offering training opportunities or webinars hosted by KOLs that could benefit you or your colleagues. Alternatively, they might have some fresh ideas or innovative solutions to some of the challenges you still face, so just a quick phone call could prove advantageous.

Kick start your business restart

For more ideas like these to help you prepare yourself, your team and your business for getting back to normal, the British Dental Conference and Dentistry Show 2020 is a must-attend event. It will deliver two-days of education tailored to each member of the dental team, with theatres for dentists, practice owners, dental hygienists and therapists, dental nurses and practice managers. Lectures will cover both clinical and business topics, with an array of leading lights taking to the podium to share their extensive expertise and offer practical information and guidance. There will also be plenty of opportunities to interact with some of the biggest names in the profession, with live discussions and moderated debates taking place across the programme. Plus, the trade exhibition provides further opportunities to engage with colleagues from all corners of the industry, ensuring you discover all the support available to you as you go back to work.


The British Dental Conference and Dentistry Show 2020 – 11th and 12th September–Hall 5, Birmingham NEC, co-located with DTS.

For more information, visit, call 020 7348 5270 or email

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